Refund policy

Refund & Exchange Policy

Last Updated: 28 July 2026

At ATRAV, customer satisfaction is our priority. Please read our Refund & Exchange Policy carefully before placing your order.

1. Return Eligibility

Returns or exchanges can only be requested within 7 days of receiving your order.

To be eligible:

  • The product must be unused, unworn, and in its original condition.
  • All original tags, packaging, and accessories must be intact.
  • The product must not show any signs of use, damage, or alteration.

2. Mandatory Unboxing Video

To claim any refund, replacement, or exchange, an unboxing video is mandatory.

The video must:

  • Be recorded from the moment the package is unopened.
  • Clearly show the shipping label.
  • Continue without any cuts or edits until the product is fully visible.

Claims without a valid unboxing video may not be accepted.

3. Exchange Policy

We offer exchanges in the following cases:

  • Wrong product delivered
  • Damaged product received
  • Manufacturing defect
  • Size issue (only if applicable)

Exchange requests must be raised within 7 days of delivery.

4. Refund Policy

If your refund request is approved:

  • Only 50% of the product value will be refunded.
  • Shipping charges are non-refundable.
  • Refunds will be processed to the original payment method or bank account within 7–10 business days after approval.

5. Non-Refundable Items

Refunds or exchanges will not be accepted if:

  • The product has been used or worn.
  • The product is damaged after delivery due to misuse.
  • No unboxing video is provided.
  • The request is made after the return period.
  • The product was purchased during a clearance or final sale (unless damaged or incorrect).

6. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with:

  • Order Number
  • Photos of the product
  • Mandatory unboxing video

Our team will review the request and respond as soon as possible.

7. Cancellation Policy

Orders can only be cancelled before they are shipped.

Once an order has been shipped, it cannot be cancelled.

8. Contact Us

For any refund, return, or exchange request, contact us:

Email: admin@atrav.co.in